‘Our View’ will make the process of resolving electricity issues more seamless, faster, and save our customers time and money.” Innovative solutions such as ‘Our View’ are vital to helping us deliver an outstanding service to all our customers. “We serve many customers in vulnerable circumstances including the elderly, disabled and those who rely on support from loved ones and carers.
This will save the customer from having to explain their problem repeatedly, and allows us to get an engineer out to them as soon as possible if that’s what’s needed. “With this solution, customers will have the option to explain their problem to our staff over a video call - and then we add the video to the job notes for the engineer to see too. Ian Cameron, director of customer service and innovation at UK Power Networks said: “It can be challenging and frustrating to explain a problem over the phone, especially when you find yourself alone and without power.
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This is particularly helpful for the 2.2 million people registered as living in vulnerable circumstances, who may find it hard to understand how to do the necessary safety checks in their home. The ‘Our View’ project gives UKPN customers the option to talk to helpful advisors via video or send short video clips at their convenience. UKPN is committed to drive simpler, faster and safer experience for UK electricity consumers, with Vyntelligence Video Collaboration and Analytics solutions. Proud to partner with UK Power Networks Customer Services & Innovation team on the ‘Our View’ programme and accelerate customer experience transformation. #aws #digital #customerexperience #vynintelligence #utilityindustry We have a number of private enablement programs running for enterprise customers looking to achieve the same results as UK Power Networks.Ĭontact me directly or comment below to learn more! Apart from adding new capabilities like video or content sharing, by integrating the action of calling the organization directly into the app, precious and important context on why the customer is calling is preserved.
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One of the goals of the SDK is to help enterprise customers easily upgrade their websites and mobile apps with browser and mobile app communication. Super excited that the Amazon Chime SDK from Amazon Web Services (AWS) is powering Vyntelligence’s solution that helps utility companies improve how they engage customers. This opens up new opportunities for organizations, like UK Power Networks, to reinvent their customer experience and digital front door with new capabilities, such as enabling a user to share real-time video of a problem with an agent. The pandemic made users more comfortable joining video and content sharing sessions from their browsers and mobile apps. There is a shift going on in how organizations engage customers and we are happy to be a part of it with Vyntelligence!
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