"And it feels hot.***For All Things Wyoming, Sign-Up For Our Daily Newsletter***īy Mark research efforts and other online-based activities came to an abrupt halt early Tuesday afternoon in Laramie as a massive outage hit more than 9,000 Rocky Mountain Power customers.Ĭrews were working to get the power back on to the roughly 9,700 affected customers, according to information posted on the company’s customer service portal. "130 degrees - that's what the Armed Forces radio said one time, whenever I was digging a foxhole," he remembered.īut John agreed, that no power is miserable - no matter how much one plans for it. John Mizell has been through Vietnam and knows what it's like to deal with extreme heat. The power then went out again around 10 pm. Neighbors reported that power was restored at 9:15 pm, about 8 hours from when the second outage began. The power company also stressed the importance of being prepared to last without electricity for at least 72 hours should an emergency happen during extreme heat or cold.
RMP said it understands the inconvenience and appreciates everyone's patience. Someone else described getting an automated phone call not long before that. One customer shared emails with Fox 13 that show RMP reached out at 1:13 pm - right about when the outage took place. The company described sending out automated messages to customers as soon as the outage was planned. They said that crews needed to make repairs ASAP to avoid more damage, and could not wait until the evening when temperatures would be cooler. Rocky Mountain Power explained that the first unplanned outage led to planning the second one hours later. The couple also wanted to know why this could possibly have been "planned." "It's on my second battery, and the other one is already out," she said. Mary is on oxygen, and she described how she was burning through batteries to power the machine. Mary and John Mizell, who live near the Costellos, had the same thought. "I find that hard to believe in the middle of the heatwave, that they would choose that time to do routine maintenance," Costello said. They also planned to hang out at their son's house to escape the heat.īut they were bothered when they said Rocky Mountain Power told them the outage was "planned." Wendy and Mike took the insulin to their son's house nearby, in order to keep it cool. "Meanwhile there's about $1500 worth of insulin that my husband's dependent on." "The power company stated that it would be out when I called, until about 9 pm," she explained. Crews quickly got to work, and Costello said power was restored mid-morning.īut then Costello described a second phone call with RMP when the power again went out sometime after 1 pm. That outage was a complete surprise, including to Rocky Mountain Power.Ī Rocky Mountain Power spokesperson told Fox 13 that sudden equipment failure caused damage, leading to issues at the Roy substation. "At 6:30 this morning, both of our CPAPs stopped working," Costello recounted. Wendy and Mike Costello said the first electricity outage awoke them early Friday morning. More than 3,000 people didn't plan for it like this: No power the entire day, no way to cool off from the scorching heat, and no understanding of why RMP cut power in the first place. They knew triple-digit temps were coming, and they were ready - or so they thought. Neighbors living near the 3500 West 5600 South substation have been planning for the heatwave. READ: Utah may set all-time temperature record this weekendĬustomers tell Fox 13 RMP called this a "planned" outage but gave them no warning or time to prepare it.
ROY, Utah - Rocky Mountain Power is explaining why thousands of customers in Roy unexpectedly spent more than eight hours without any power during an intense heatwave and 100-degree temperatures.
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